Getting started
New to PickleCue? After launch, the in-app Getting Started guide walks you through finding courts, joining your first game, and setting up your profile. Before launch, the best way to preview the app is our interactive demo.
Help desk · Document 02
We’re here to help.
A real human replies to every message. Usually within one business day — often faster.
01 / Common questions
Start here. Most things are a one-minute fix.
Account & login
Need to reset your password, update your email, or delete your account? Settings > Account covers all three inside the app. Or email us and we’ll handle it for you.
Report a bug
Found something broken? Email support@picklecue.com with:
- Device model and iOS version
- App version (Settings > About)
- Steps to reproduce
- Screenshot or screen recording if possible
Suggest a feature
Have an idea? We’d love to hear it. Drop a line to feedback@picklecue.com with what you wish PickleCue did and why. We read every one — and quite a few end up shipped.
Subscription & billing
PickleCue Pro is managed through your Apple ID. Cancel anytime in iOS Settings > Your Name > Subscriptions. For receipts or refund questions, support@picklecue.com.
Safety concerns
We take safety seriously. Every profile can be blocked, muted, or reported from inside the app. For urgent safety concerns, email support@picklecue.com with “SAFETY” in the subject and we’ll prioritize it.